Privacy Policy

PRIVACY POLICY

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data includes all data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Champ Recovery. The controller for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When using our website purely for informational purposes, i.e., if you do not register or otherwise provide us with information, we only collect the data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website:

  • The website visited
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you accessed the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

Processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or otherwise used. However, we reserve the right to check the server log files subsequently if specific indications point to unlawful use.

3) COOKIES

To make visiting our website attractive and enable the use of certain functions, we use so-called cookies on various pages. These are small text files stored on your device. Some of the cookies we use are deleted after the end of the browser session (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies).

Cookies collect and process specific user information such as browser and location data or IP address values to a limited extent. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

Some cookies help simplify the ordering process by saving settings (e.g., remembering the contents of a virtual shopping cart for a later visit). Where personal data is processed by individual cookies, processing takes place in accordance with Art. 6 (1) lit. b GDPR to fulfill the contract or in accordance with Art. 6 (1) lit. f GDPR to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the page visit.

We may work with advertising partners to help make our online offering more interesting for you. For this purpose, cookies from partner companies may also be stored on your hard drive (third-party cookies).

Please note that you can set your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings.

Here are links to the respective browser instructions:

Please note that the functionality of our website may be limited if cookies are not accepted.

4) CONTACTING US

When you contact us (e.g., via contact form or email), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. These data are stored and used solely for the purpose of responding to your request or for contacting you and the associated technical administration.

The legal basis for processing the data is our legitimate interest in responding to your request in accordance with Art. 6 (1) lit. f GDPR. If your contact aims to conclude a contract, an additional legal basis for processing is Art. 6 (1) lit. b GDPR. Your data will be deleted after the final processing of your inquiry if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided there are no statutory retention obligations to the contrary.

5) DATA PROCESSING FOR THE OPENING OF A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6 (1) lit. b GDPR, personal data will continue to be collected and processed if you provide it to us to execute a contract or when opening a customer account. The data collected can be seen from the respective input forms. You can delete your customer account at any time by sending a message to the controller's address mentioned above.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter
When you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information required for sending the newsletter is your email address. Providing any additional data is voluntary and used to address you personally. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an email newsletter if you explicitly confirm that you consent to receiving newsletters.

We will then send you a confirmation email asking you to confirm your subscription by clicking on a link. By activating the confirmation link, you give us your consent for using your personal data in accordance with Art. 6 (1) lit. a GDPR.

When registering for the newsletter, we save your IP address entered by your Internet Service Provider (ISP), along with the date and time of registration, to track any possible misuse of your email address later. The data collected during newsletter registration will be used solely for promotional purposes via the newsletter.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by notifying us. After unsubscribing, your email address will be deleted from our newsletter distribution list immediately, unless you have explicitly consented to further use of your data or we reserve the right to use your data beyond this, as permitted by law and as we inform you about in this policy.

6.2 Sending the Email Newsletter to Existing Customers
If you have provided your email address while purchasing goods or services from us, we reserve the right to send you regular offers for similar goods or services from our range via email. We do not require separate consent from you for this.

The processing of data is based solely on our legitimate interest in personalized direct marketing pursuant to Art. 6 (1) lit. f GDPR. If you initially objected to the use of your email address for this purpose, we will not send emails.

You can object to the use of your email address for promotional purposes at any time with effect for the future by notifying us. The costs for this communication are limited to the transmission costs based on standard rates. Upon receipt of your objection, the use of your email address for promotional purposes will cease immediately.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 Transmission of Data for Contract Fulfillment
The personal data collected by us will be passed on to the transport company commissioned with the delivery, as necessary for delivering the goods. Your payment data will be shared with the authorized credit institution as required for payment processing.

Where we use payment service providers, you will be informed explicitly below. The legal basis for data transfer is Art. 6 (1) lit. b GDPR.

7.2 Use of Payment Service Providers (Payment Processors)

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "installment payment" via PayPal, your payment data will be transferred to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"). The data transfer is carried out in accordance with Art. 6 (1) lit. b GDPR and only insofar as necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal, or—if offered—"purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be transmitted to credit agencies in accordance with Art. 6 (1) lit. f GDPR based on PayPal’s legitimate interest in determining your solvency.

The credit check may include probability values (so-called score values). If score values are included in the credit report result, they are based on a scientifically recognized mathematical-statistical procedure. Address data, among other data, is included in the calculation of the score values.

Further information on data protection, including the credit agencies used, can be found in PayPal's privacy policy: PayPal Privacy Policy.

You can object to this data processing at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if necessary for contract-compliant payment processing.

  • SOFORT
    If you select the payment method "SOFORT," payment processing is carried out by SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany ("SOFORT"), which is part of the Klarna Group (Klarna Bank AB, Sveavägen 46, 11134 Stockholm, Sweden). We will share the information provided during the order process along with information about your order in accordance with Art. 6 (1) lit. b GDPR with SOFORT.

SOFORT’s privacy policy is available at the following link: SOFORT Privacy Policy.

8) CONTACT FOR REVIEW REMINDERS

We use your email address for a one-time reminder to submit a review of your order, provided you have explicitly consented to this during or after your order pursuant to Art. 6 (1) lit. a GDPR.

You can revoke your consent at any time by sending a message to the controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook Plugins with Shariff Solution
Our website uses so-called social plugins ("plugins") from the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

To increase the protection of your data when visiting our website, these buttons are not fully integrated as plugins but instead use an HTML link. This ensures that no connection is established with Facebook servers when you access a page on our website that contains such buttons.

If you click on the button, a new browser window will open to the Facebook page where you can interact with its plugins (e.g., Like or Share) after logging in.

Facebook Inc. is certified under the "Privacy Shield" agreement, which ensures compliance with the data protection level applicable in the EU.

For details on the purpose and scope of Facebook's data collection, further processing, and use, as well as your rights and options for protecting your privacy, refer to Facebook's privacy policy: Facebook Privacy Policy.

9.2 Google+ Plugins with Shariff Solution
Our website uses so-called social plugins ("plugins") from the Google+ social network, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

As with Facebook, these buttons are implemented using an HTML link, ensuring no connection is established with Google servers unless you click the button.

Google LLC is certified under the "Privacy Shield" agreement, which ensures compliance with the EU's applicable data protection standards.

For details on Google’s data handling, see the Google Privacy Policy: Google Privacy Policy.

9.3 Instagram Plugins with Shariff Solution
Our website uses social plugins ("plugins") from Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

These buttons also use an HTML link, ensuring no connection to Instagram servers unless the button is clicked.

Instagram LLC is certified under the "Privacy Shield" agreement.

For more information on Instagram’s data handling, refer to Instagram’s Privacy Policy: Instagram Privacy Policy.

10) ONLINE MARKETING

10.1 DoubleClick by Google
This website uses DoubleClick by Google, an online marketing tool by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to serve ads relevant to users, improve campaign performance reports, and prevent users from seeing the same ad multiple times.

Data processing occurs based on our legitimate interest in optimal marketing of our website per Art. 6 (1) lit. f GDPR.

For more details, see Google’s privacy policy: Google Privacy Policy.

10.2 Google AdWords Conversion Tracking
We use Google AdWords Conversion Tracking by Google LLC to measure the success of our campaigns. When you click an ad placed by Google, a cookie is stored on your device.

Processing is based on our legitimate interest in targeted advertising in accordance with Art. 6 (1) lit. f GDPR.

For details on Google AdWords and data protection, refer to: Google Privacy Policy.

11) WEB ANALYSIS SERVICES

Google Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC, which uses cookies to analyze website usage.

Processing is carried out based on our legitimate interest in statistical analysis to optimize and market our website per Art. 6 (1) lit. f GDPR.

For more information, refer to Google’s privacy policy: Google Analytics Privacy Policy.

12) RETARGETING/REMARKETING/REFERRAL ADVERTISING

Facebook Custom Audience via Pixel Technology
This website uses the “Facebook Pixel” by Facebook Inc. to track user behavior after interacting with Facebook ads.

This data is used to evaluate the effectiveness of Facebook advertisements and optimize future advertising campaigns.

For details on data handling by Facebook, see the Facebook Privacy Policy: Facebook Privacy Policy.

13) RIGHTS OF THE DATA SUBJECT

You have the following rights regarding your personal data:

  • Right to access (Art. 15 GDPR)
  • Right to rectification (Art. 16 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18 GDPR)
  • Right to data portability (Art. 20 GDPR)
  • Right to object (Art. 21 GDPR)

14) DURATION OF DATA STORAGE

The duration of data storage depends on the relevant statutory retention period. After expiration, the corresponding data is routinely deleted unless it is still required for contract fulfillment or contract initiation.